Who is responsible for your data
EliteProMasterClass, also referred to as ElitePro or EP Skills, is the controller of the personal data described in this policy. Privacy questions and requests can be sent to privacy@elitepromasterclass.com.
Information we collect
- Account details: title, name, verified email address, phone number, account identifiers, and age and policy confirmations.
- Learning records: enrolments, saved courses, lesson and quiz progress, course visits, lesson views, and relevant course messages.
- Purchase records: course, amount, currency, transaction reference, payment status, and payment dates. ElitePro does not receive or store your full card or mobile-money credentials.
- Academic Assist details: information submitted on that separate form, including institution, programme, WhatsApp number, and consent date.
- Technical and security information: session data, IP address and request information processed by our providers, error logs, and security events.
- Messages: information you send to our support, privacy, course, or payment addresses.
Why we use it
- create and secure your account;
- deliver courses and preserve your learning progress;
- process enrolment payments and issue receipts;
- send account, course, and service messages you expect;
- provide Academic Assist when you request it;
- prevent fraud, investigate failures, and protect the platform;
- understand course participation using first-party learning records; and
- meet accounting, tax, legal, and regulatory obligations.
Service providers
These companies process limited data for ElitePro under their own security and data-protection terms:
| Provider | Purpose | Data involved |
|---|---|---|
| Vercel | Website hosting, delivery, logs, and firewall protection | Request, device, IP, and diagnostic information |
| Supabase | Authentication, database, and file storage | Account, course, progress, and session data |
| Paystack | Payment processing and verification | Email, amount, currency, reference, and payment details |
| Resend | Transactional and course email delivery | Name, email address, and message content |
| Zoho Mail | Business email and replies | Email address and correspondence |
| Expo | Mobile app build and delivery infrastructure | Limited app and device diagnostics where applicable |
Tracking, advertising, and sales
ElitePro does not currently use advertising pixels, cross-site behavioural advertising, heatmaps, or session replay. We do not sell personal information. Authenticated learning activity is recorded to save progress and help authorised staff understand participation in their courses; it is not used to follow you across other services.
If we introduce optional analytics or advertising technology, it will remain off until the required consent choice is presented.
Retention
- Account and learning records are kept while your account is active and are removed when it is deleted, except where a record must be retained for law, fraud prevention, or a dispute.
- Payment records are retained for the period required by applicable accounting, tax, chargeback, and anti-fraud rules. Account deletion removes the learner link and unnecessary contact details from the retained platform record.
- Academic Assist records are kept while assistance is provided and for up to 24 months afterwards unless you request earlier deletion or the law requires longer retention.
- Security and provider logs are retained according to the configured provider retention periods.
Your choices and rights
Depending on where you live, you may request access, correction, export, deletion, restriction, or objection. Learners can update permitted profile fields, download an account-data copy, and delete their account from Profile. You can also use the public account deletion page or contact the privacy address above.
Course-opening emails are sent only after you choose “Notify me.” You can remove that request from the same course. Operational account, purchase, and enrolled-course messages may still be sent when needed to provide the service.
International processing
Some providers may process data outside your country. We select providers that publish data-protection terms and use contractual or other lawful safeguards for international transfers where required.
Children
ElitePro accounts are intended for people aged 13 or older. Registration asks for age-group confirmation before showing fields that collect personal information. If we learn that an account belongs to a child under 13, contact us so the data can be removed.
Security and changes
We use encrypted connections, managed authentication, row-level database controls, restricted credentials, input validation, rate limits, and platform firewall protection. No online service can promise absolute security. We will update this policy when our processing changes and display a new effective date.